Refund policy

📦 Returns & Refund Policy

At yookl, every journal is custom printed just for you. Since our products are made to order through a print-on-demand process, we do not accept returns or exchanges for buyer’s remorse or incorrect selections.

Please review the policy below before placing your order:

🔁 We Do Not Accept Returns For:

  • Change of mind

  • Ordering the wrong journal (style, design, or size)

  • Typos, spelling errors, or custom content issues submitted by the customer

Because our journals are printed specifically for each order, we are unable to restock or resell returned items.

✅ We Will Offer a Replacement or Refund If:

  • Your item arrives damaged

  • There is a printing defect or manufacturing issue

  • Your order is lost in transit

  • You received the wrong item

To request a replacement or refund, please contact us within 7 days of delivery with the following:

  • Your order number

  • A brief explanation of the issue

  • Clear photos showing the problem

📧 Email us at: Lynne@journeysonline.com.au

🌍 For International Orders

We fulfill orders globally using the closest available print facility. If there’s an issue with your order, we’ll reprint and reship from the best available location—no physical returns required.

📝 Note on Personalized Content

For customized journals, please double-check your content for accuracy. We print exactly what you provide and are not responsible for customer-submitted errors.

🕐 Issue Resolution

We aim to resolve all valid claims within 3–5 business days of receiving your request.

Thank you for supporting independent design and custom publishing at yookl. If you have any questions, we’re always happy to help!